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Action Required! Steps to Complete PRIOR to Submitting Pre-Ack Advance Products

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In preparation for the upcoming ability to submit Pre-ACK Advance Products on Sunday, January 2, Partner Support is providing the following important reminders and information.
  • The IRS has not yet officially announced the e-Filing start date for the 2022 Tax Season. We will immediately share this information with our partners when the official announcement is made.   

Important Reminders! 

Before transmitting any returns, be sure to complete the following:

  • Verify your fees to ensure accuracy.  Once a return is transmitted, fees cannot be changed.
  • Add a bank application to any return created prior to bank applications becoming available in the software program (refer to Schedule below for availability). 
  • Complete and/or verify your default EFIN configuration in the program (to minimize manual data entry on each return).

Easy to follow instructions for completing these steps can be found HERE.

SCHEDULE: (All times stated are Pacific) 

  • Thursday, Dec 30: The latest software update 2022.006 becomes available. Be sure to transmit to ensure you are at the most current version. For more information on retrieving and installing software updates, refer to instructions located in the Quick Start Guide, beginning on page 32.

Important Note: Software update 2022.006 or above is required. Returns will be refused for “incorrect software version” at Central Site if update .006 was not installed. 

  • Friday, Dec 31: Just before midnight, our Central Site will release Bank Applications (aka EFIN records) to the software.  
  • Saturday, Jan 1: Starting between approximately 1:00-2:00 AM, partners can transmit and pick up their Bank Enrollment Approval Status records (and any software updates). After transmitting and receiving your bank status record, bank applications can be attached to client tax returns.

After ALL bank enrollment status records are released, our Central Site will begin accepting returns containing bank applications. Note: Only Pre-Ack Advance Applications will be forwarded to the banks for processing (on Sunday, Jan 2).      

  • Sunday, Jan 2: Our Central Site will begin sending bank applications to banking partners. The exact timeframe for processing Pre-Ack Advance Applications by our banking partners may vary so set expectations for your clients accordingly.

For any questions about your approval for offering Pre-Ack Advance Products (or other bank product options), please contact your banking partner.  

  • Refund Advantage Tax Pro Support at 800.967.4934 | Website 
  • Republic Bank Tax Pro Support at 866.491.1040 | Website 
  • TPG (Returning) Tax Pro Support at 800.779.7228 | TPG (New) Tax Pro Support at 877.901.5646 | Website

For any other questions, please contact our Partner Support Team at 206-209-2653.

  • Extended Support Hours on Sunday, Jan 2: To assist you during the opening of of Pre-Ack Advance Products this weekend, Partner Support will be open on Sunday, Jan 2 from 7:00 AM – 5:00* PM.  We will be closed on Friday, Dec 31 and Saturday, Jan 1. Refer to our earlier communication: Holiday Closure This Week & New Support Hours. 

Thank You,

The Partner Support Team

* Support Hours Listed Above are Subject to Change

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